Every hotel guest should get the VIP treatment.
In today’s hospitality market, hotel owners and operators are faced with new
pressures to differentiate their properties and manage costs in an increasingly
competitive environment. Hotel guests—armed with a growing variety of communications
devices—expect access to sophisticated information services, flexible entertainment
options and all the conveniences of home. At the same time, hotel operators must
manage rising costs of energy, while improving employee productivity and streamlining
The challenges are clear, but so are the opportunities. Hotel guests are primed
to take advantage of new services that will offer a customized environment and a
more efficient and personalized experience. New technologies can transform hotels
into efficient properties that will allow operators to do more with existing assets,
empower employees, conserve energy, and cut operational costs while unleashing new
revenue opportunities and delivering an unparalleled guest experience.
Most importantly, these technologies will give guests and hotel staff access to
new services that will generate new revenue, build loyalty, optimize every aspect
of the environment and have a positive impact on the bottom line.
Nevotek V/IP Suite. Converged communications, tailored for every guest need.
V/IP Suite from Nevotek is an IP-based unified communications platform built on
a converged network infrastructure that offers flexible, cost-effective voice and
data services. V/IP Suite combines voice, data and video over a single network that
can be easily integrated with existing hotel solutions to support the needs of sophisticated
guests. With V/IP Suite, hotel operators can leverage an IP foundation to improve
the guest experience, increase staff productivity, reduce operational expenses and
manage environmental controls--while differentiating their properties in a competitive
V/IP Suite provides a seamless infrastructure that delivers flexible communications
services to guests over multiple devices— from an IP phone to a TV screen,
mobile phone to a PDA, or standard Web browser. Guests can access services, including
email, voicemail, and fax, high-speed access, up to date billing, entertainment
services, and room controls. These services can be delivered as a value-added option,
or on a pay-per-use basis, to generate new revenues.
V/IP Suite integrates with all property management systems, and with the entire
Nevotek product family. This integration extends flexibility, cost effectiveness
and value-added features to all aspects of the property. Telecommunications, IT
services, back office billing, property management, surveillance, security and maintenance
are all integrated and delivered over a single IP foundation, allowing operators
to leverage the flexibility of this cost-effective, converged infrastructure and
eliminate multiple network schemes and redundant equipment.
Hotel employees are more productive through improved communications with other staff
members, departments and guests. By integrating billing, surveillance, security
and maintenance over the same IP-based solution, employees can better anticipate
and respond to guests’ needs.
Improve the Guest Experience
Today’s most successful hotel ventures incorporate a personalized environment
with cutting edge services to enhance the guest experience. Forward-thinking operators
have differentiated their hotels to attract guests, and enhance loyalty with these
The standard lists of telephony features on display in most guest room phones are
being transformed into customized options that enable flexible environments to deliver
a broad selection of services and revenue opportunities. Standard rooms can be equipped
to handle meeting services, by delivering voice or video conferencing through an
IP phone. Hotel guests can receive fax, email or voicemail messages, browse the
Internet, place a work request, control room temperature, get up to date billing
information or order entertainment services over almost any device connected to
the V/IP Suite IP network foundation. Even when away from their rooms, guests can
access these same services via a mobile phone or PDA, or standard Web browser.
V/IP Suite can support hotel operations, worldwide, with multilingual support, customized
content and local information that is tailored for guests, based on a personalized
profile. This allows hotel operators to associate the guest name, preferences and
a service class— such as business traveler, vacation guest or visitor—to
deliver tailored services. With V/IP Suite, hotel operators can create a tailored
service menu for each guest that is displayed on an IP phone based on the guest’s
V/IP Suite delivers it all over a converged, cost-effective IP network, via an intuitive,
easy to use interface that puts customization and convenience at the fingertips
of every hotel guest.
Cut Operating and Capital Costs
Nevotek V/IP Suite allows hotel operators to cut operational costs by leveraging
an IP network foundation to deliver voice and data services, throughout the property.
Costly discrete PBX or PMS interfaces and IVR equipment can be replaced with V/IP
Suite--an integrated solution based on a single server and powered by cost-effective
IP technology-- that streamlines management and IT tasks, and lowers hardware-related
Redundant wiring schemes and duplicate equipment is eliminated, and replaced by
a single server solution. V/IP Suite offers simplified administration and call management,
eliminating ongoing move, change and maintenance charges. Add phones, telecommunications
or data services anywhere, at any time, with flexible administration. Remote access
capabilities allow staff to enter or access data about property status from any
hotel phone. Security, maintenance and service personnel can provide status on hotel
operations, turn on or off lights, access surveillance or security controls from
any IP phone, mobile device or standard Web browser.
Migration to New IP-Based Service Revenue Models
Nevotek V/IP Suite offers new ways for hotels to generate revenue and add value
to the property by leveraging the flexibility of a converged IP environment. With
V/IP Suite, operators can add new pay-per-use services that deliver customized,
targeted content, and offer advertisers access to a new audience of guests.
New services, such as video conferencing, music on demand, and IT services are available
to any room in the hotel that is equipped with a standard communications outlet.
Voice, data and video content is delivered over an IP foundation, and accessed via
a TV, IP phone or standard Web browser. These services can be charged to a guest,
group or company, or offered as a value-added benefit to differentiate a property.
With V/IP Suite, local businesses or in-house merchants can advertise directly to
a targeted audience, based on profile information captured and stored in a database.
Hotel guests can make reservations with a restaurant or spa, or order office services
via a touch screen or via an IP phone. Hotel guests get access to the services and
merchants that will add convenience and efficiency to their visit, while operators
reap the revenues from facilitating these contacts.
V/IP Suite Architecture
V/IP Suite is based on a unified communications architecture, integrating voice,
video, and data with a converged application suite. This converged IP architecture
allows hotel operators to run integrated applications—such as voice services
and PMS interfaces—over a single server. A scalable architecture allows V/IP
Suite to grow with a hotel’s needs and support the changing requirements of
the hotel guests.
The Nevotek product family is based on a modular approach, allowing hotels to add
functionality over time, while protecting their investment. Hotel operators can
begin with V/IP Suite unified communications functionality, then add modules to
support environmental controls, multi-tenant billing, video on demand and other
advanced services. Only Nevotek offers a fully integrated, converged solution, leveraging
the flexibility and scalability of an IP infrastructure.