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Cisco 8961

The Cisco® Unified IP Phone 8961 is an advanced professional media endpoint that delivers an enhanced user experience with an easy-to-use and eco-friendly ergonomic design. Highlights of the portfolio include introduction of higher-resolution (VGA) color displays, a USB port, Gigabit Ethernet connectivity, and High-definition (HD) voice support, enabling a more productive user experience for multimedia application engagement. Application support includes XML and MIDlet-enabled applications. The Cisco Unified IP Phone 8961 is an ideal solution for knowledge professionals, administrative managers, and executives.

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Ergonomic design

The phone offers a highly usable and intuitive arrangement of lines, features, and calls. Transfer, Conference and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.


You can order this model in Arctic White or Charcoal Gray. Handsets are available internationally as slimline (140g) or standard (170g); you can mix and match them with other users within your work environment to enable a feeling of customization and ownership among your group.


The phone offers a VGA resolution display for presentation for calling and applications; a 5-inch (10-cm) graphical TFT color display; 24-bit color depth; and 640 x 480 effective pixel resolution with backlighting. The display also supports localization requiring double-byte Unicode encoding for fonts.


An internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC. The system administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.


A USB port accelerates the usability of call handling and applications by enabling accessories such as the Cisco Unified IP Phone Color Key Expansion Module and wired headsets.

Five programmable line/feature keys and five call session keys

The IP Phone 8961 offers five programmable line/feature keys and also provides 5 call session keys with the convenience of multiple appearances per line. This enables administrative staff to handle all activities of many sessions at the same time. Up to a maximum of 200 concurrent calls can be handled by the IP Phone 8961.


The phone has the following buttons:

  • 5 programmable feature buttons with state-indicating LEDs
  • 5 call-session buttons with state-indicating LEDs
  • Applications, Directories, and Voicemail
  • Conference, Transfer, and Hold
  • Volume Up/Down,
  • Back-lit Mute, Speakerphone, and Headset
  • Back, End Call, and 5-Way Navigation Pad


IP Color Key Expansion Module

Available separately, the IP Color Key Expansion Module enables advanced use of lines, speed dials, and features, providing 36 additional line/feature keys per module. One IP Color Key Expansion Module is supported on the IP Phone 8961.

Headset support

RJ-9 and USB wired headsets are supported.


New user experience

The phone offers advanced organization of lines, speed dials, and programmable features separate from call appearances. It is ideal for those who make a few calls per day, and better for those who handle dozens of calls per hour.

Session Initiation Protocol (SIP) signaling

SIP interoperation with the call-control and partner applications enables a rich unified communications solution.

Application support

XML and MIDlet-enabled applications are provided by Cisco's application development partners or customers’ own development staff.

Protocols SIP for signaling
Connectivity 10/100/1000 wired Ethernet network port plus switched PC port
Options Arctic White or Charcoal Gray color, Slimline (140g) or Standard (170g) handset
Language support Arabic, Bulgarian, Catalan, Chinese (People’s Republic of China, Hong Kong, and Taiwan), Croatian, Czech, Danish, Dutch, English—plus localized prompts for the United Kingdom, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal and Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia and Republic of Montenegro), Slovenian, Thai, and Turkish
Physical dimensions (H x W x D) 9.21 x 10.35 x 1.85 in. (234 x 263 x 47 mm) In slab mode with the footstand removed.
Power IEEE Power over Ethernet 802.3af supported, class 3
Operating temperature Temperature: 32°F (0°C) ~ 122°F (50°C)
Nonoperating temperature shock Temperature: -13°F (-25°C) ~ 158°F (70°C)
Temperature: Altitude (operating) Temperature: 140°F (40°C) Ambient condition to 9843 ft (3,000 m)
Temperature: Altitude (nonoperating) Ambient condition to 15,000 ft (4,572 m)
Relative humidity (nonoperating) 90% ± 5%
Nonoperating hot temperature (storage) Temperature: 158° F (70°C) ± 2° C
Nonoperating cold temperature (storage) Temperature: -40°F (-40°C) ± 2° C
Quantity shipped per palate 320 units

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