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Unified Communications 500

The Cisco Smart Business Communications System (SBCS) enables businesses to enhance how they reach, serve and retain customers. It is an affordable system that gives your staff anytime, anywhere access to business information and applications, making it easier than ever to communicate with customers and each other.
Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is an affordable appliance that provides voice, data, voicemail, automated attendant, video, security and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail and customer relationship management (CRM) programs. This easy-to-manage platform supports upto 50 users and flexible deployment options based on your needs. It serves as a wide array of IP phones, public switched telephone network (PSTN) interfaces and Internet connectivity.

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Cost-effective operations through a single, integrated voice-and-data platform for all branch-office needs

Highly reliable routers, including the Cisco 1800, 2800, and 3800 Series Integrated Services Routers, provide robust quality of service (QoS), network security, encryption, firewall, and network modules that deliver content networking and enhanced VPN services to address branch and small-office business needs. The system delivers integrated IP telephony, voicemail, and automated-attendant functions, allowing customers to deploy one device to address all their business needs, thereby simplifying management, maintenance, and operations and delivering a lower total cost of ownership (TCO).


Complete voice and data networking solution for the small business

Cisco Smart Business Communications System provides a unique, comprehensive business communications solution with tightly coupled voice, data, video, network security, wireless mobility, and system management. Its components were designed to be deployed as a complete system especially designed for the small business, allowing your business communications to evolve as your needs change.


Sophisticated key system and private-branch-exchange (PBX) capabilities

Small offices have different workflows and require specialized features to support their work practices. Cisco Unified Communications Manager Express delivers a robust set of telephony features for the small office and delivers unique value-added capabilities through Extensible Markup Language (XML). These capabilities, which cannot be delivered by traditional systems, enhance the productivity of the end user and the business.


Contact center capabilities

From basic call queuing to sophisticated contact centers for small to medium-sized companies, branch locations, or departments, customers can deploy agent-assisted or self-service applications to reduce business costs and improve customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services.


Interoperability with Cisco Unified Communications Manager

Customers can deploy Cisco Unified Communications Manager at larger sites and deploy Cisco Unified Communications Manager Express at branch-office locations where local call processing is required. Using H.323 or Session Initiation Protocol (SIP) trunking, calls can be routed over the WAN with calling-party name and number information, plus compressed voice for better WAN bandwidth utilization.


Cisco Unified CallConnectors for desktop Computer Telephony Integration (CTI)

Simplify communications and facilitate collaboration between users and customers with the easy-to-use interface of the Cisco Unified CallConnector suite. These products extend customer information with call control to the Microsoft Windows desktop, providing integration with popular customer-relationship-management (CRM) products or Microsoft Outlook for more effective communications.


Investment protection and ease of upgrade to centralized call-processing systems

Through a simple software configuration change on the router, an integrated services router system with Cisco Unified Communications Manager Express can be converted to a highly available survivable telephony gateway for a remote site in a centralized Cisco Unified Communications Manager deployment architecture. This flexibility helps ensure full investment protection to successful businesses that might outgrow the system capacity.


Cisco Unified CallConnectors for desktop Computer Telephony Integration (CTI)

Simplify communications and facilitate collaboration between users and customers with the easy-to-use interface of the Cisco Unified CallConnector suite. These products extend customer information with call control to the Microsoft Windows desktop, providing integration with popular customer-relationship-management (CRM) products or Microsoft Outlook for more effective communications.

Cisco Unified Communications 500 Series Cisco Unified Communications 520 System (8- and 16-user configuration) Cisco Unified Communications 520 System (24-, 32- and 48-user configuration)
Packaging Type Desktop or wall-mount Rack-mount
Product Architecture
DRAM Cisco IOS Software: 256 MB
Voice messaging: 512 MB
Compact Flash memory Cisco IOS Software: 128 MB
Voice messaging: 1 GB Compact Flash
Compact Flash memory Cisco IOS Software: 128 MB
Voice messaging: 1 GB Compact Flash
Onboard Ethernet ports Eight 10-/100-Mbps LAN
One 10/100 WAN uplink
One 10/100 Ethernet expansion port
Voice expansion slots 1 voice interface card (VIC) slot to support Cisco VIC modules listed in Table 6 for voice and fax
MOH Single 3.5-mm audio port
Integrated hardware-based encryption Yes
Integrated inline PoE ports 8 built-in PoE ports
FXS and DID ports 4 built-in FXS ports (DID is available via additional module listed in table 6 below)
PSTN interfaces (FXO, BRI or T1/E1) 4 to 12 FXO ports or 2 to 6 BRI ports (VIC slot can be used to add interfaces in some configurations) Fixed 48-user configuration is also available with integrated T1/E1 interface Accessory T1/E1 VWIC interface card: Available for use in the 8-, 16-, 24- and 32-user UC500 models (VIC slot can be used to add this T1/E1 interface card)
Console port (up to 115.2 kbps) 1
Voicemail ports 6 ports for voicemail and Automated Attendant
Deployment Options Desktop, wall-mount, and rack-mount (rack-mount requires an optional rack-mount bracket) 19-in. (48.26-cm) rack-mount
Power Requirements
Power supply External Internal
AC input voltage 100 to 240 VAC 100 to 240 VAC
AC-Input Frequency 50 to 60 Hz 50 to 60 Hz
AC-Input Current 4 to 2A (100 to 240V) 3 to 1.5A (100 to 240V)
AC input surge current 50 to 100A (100 to 240V) 30 to 60A (100 to 240V)
Maximum inline power distribution 82W 82W
Power dissipation: AC without IP phone support 175W 180W (including external adapter 200W
Environmental Specifications
Operating Temperature 32° to 104°F (0° to 40°C) 32° to 104°F (0° to 40°C)
Operating humidity 10 to 85% noncondensing operating; 5 to 95 noncondensing, nonoperating -
Non-Operating Temperature 4° to 149°F (-20° to 65°C) 4° to 149°F (-20° to 65°C)
Relative Humidity Non-Condensing 5-95% non-condensing 5-95% non-condensing
Operation altitude 104°F (40°C) at sea level
87.8°F (31°C) at 6,000 ft (1800m)
77°F (25°C) at 10,000 ft (3000m) 34.7°F (1.5°C) per 1,000 ft
104°F (40°C) at sea level
87.8°F (31°C) at 6,000 ft (1800m)
77°F (25°C) at 10,000 ft (3000m) 34.7°F (1.5°C) per 1,000 ft
Dimensions (H x W x D) 2.625 x 10.5 x 11.05 in.
(6.67 x 26.67 x 28.07 cm
3.5 x 17.5 x 14 in.
(8.89 x 44.45 x 35.56 cm
Power supply dimensions
(H x W x D)
1.7 x 4 x 7.5 in.
(4.3 x 10.16 x 19.05 cm)
Internal power supply
Rack height 1.5 rack unit (RU) 2Rus
Weight (fully configured) 8 lb (3.63 kg) 14.5 lb (6.58 kg)
Power supply weight 3 lb (1.36 kg) Internal
Noise level (minimum and maximum) Normal operating temperature:
<78°F (25.6°C): 34 dBA
->78°F (25.6°C) through <104°F (40°C): 37 dBA
->104°F (40°C): 42 dBA
Normal operating temperature:
<90°F (32.2°C): 44 dBA
53 dBA (at maximum fan speed)
Regulatory Compliance
Safety IEC 60950-1
AS/NZS 60950.1
CAN/CSA-C22.2 No. 60950-1
EN 60950-1
UL 60950-1
Immunity EN 55024
EN 300-386
EN 61000-6-2
EN 50082-1
EN 55024 (CISPR 24)
EMC FCC Part 15, ICES-003
EN55022, CISPR 22
AS/NZS
CNS13438
VCCI V-3
EN 55024
EN 300-386
EN 61000-3-2
EN 61000-3-3
EN 50082-1
EN 55024 (CISPR 24)
EN 61000-4-2
EN 61000-4-3
EN 61000-4-4
EN 61000-4-5
EN 61000-4-6
EN 61000-4-8
EN 61000-4-11
EN 61000-6-2
TELCOM* FXS/DID TIA-968-A3
CS-03 Part I
ACIF S002
ACIF S003
ANZ PTC200
ISDN BRI S/T (voice and data BC)
TIA-968-A3
CS-03 Part VI
TBR3
ACIF S031
ANZ PTC200
MPMHAPT Japan Digital
FXO
TIA-968-A3
CS-03 Part I
TBR21
MPMHAPT Japan Analog
ACIF S002
ACIF S003
ACIF S004
ANZ PTC200
MOH interface
ACIF S038
ACIF S004
TIA-464C

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