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Unified Communications

Cisco® Unified Communications Solutions unify voice, video, data and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency and institutional workspaces. These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time. The security, resilience and scalability of the network enable users in any workspace to easily connect anywhere, anytime and anyplace, using any media, device, or operating system. Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, management applications, lifecycle services, flexible deployment and outsourced management options and third-party applications.

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Simplified Access to Powerful Call Processing & Messaging for Medium-Sized Businesses

Medium-sized business customers will benefit from the ability to run Cisco Unified Communications Manager and Cisco Unity® Connection on a single Cisco Media Convergence Server. This compact solution offers reduced complexity and management by providing a single server for powerful call control and voice messaging requirements. Targeted for customers requiring support of 150 to 500 users, this solution is designed for simplicity and includes an easy-to-use configuration tool. Cisco Unified Communications channel partners will particularly benefit from the new import/export tool, which allows creation of formulaic configurations that can be duplicated, reducing installation time.

Mobility Features

For businesses with mobile workers, Cisco Unified Communications Manager 6.1 supports Cisco Unified Mobility. Two key features introduced earlier in Version 6 include the integration of the Cisco Mobile Connect feature into Cisco Unified Communications Manager software, and the support of dual-mode devices. Because the Cisco Mobile Connect function is now native to Cisco Unified Communications Manager software, customers no longer need to purchase the Cisco Mobile Connect application separately - eliminating the need for an additional server.

With the integrated Cisco Unified Mobility feature, organizations can take advantage of their investment in call-processing technology to deliver a host of productivity benefits to both mobile and non-mobile workers. Following are some of the Cisco Unified Mobility capabilities that enable workers to use devices most convenient for the task, regardless of their location.

Single Number Reach and a single business voice mailbox: Cisco Unified Mobility allows workers to consolidate all their incoming business calls into a single business phone number and receive them wherever they are working. If mobile workers are unable to answer a call, Cisco Unified Mobility stores the unanswered calls in a single business voice mailbox on the Cisco Unity® system or other business voicemail system. With Cisco Unified Mobility, workers no longer have to share multiple phone numbers with business contacts or check multiple voice mailboxes.
Transparent movement during ongoing calls: Mobile workers in the office often prefer using a speakerphone or other IP phone services on their Cisco Unified IP phone at their desk. Cisco Unified Mobility provides transparent transition of ongoing calls from mobile phones to desk phones, and conversely, so workers can continue a conversation without needing to hang up even when they switch phones. This approach takes advantage of least-cost routing of mobile calls across the company's IP communications infrastructure while in the office.

Support for dual-mode devices will benefit mobile users who move between wireless campus environments and external cellular network environments. These devices can manually transfer calls from a cellular Global System for Mobile Communications (GSM) network to an 802.11-based wireless LAN.


Easy Migration

Cisco offers two deployment models for Cisco Unified Communications Manager: Version 4.3 on the Windows 2003 OS, and Versions 5.x and 6.x as a Linux-based appliance model implementation. Existing customers using earlier versions of Cisco CallManager 4.1 and 4.2 can upgrade directly to Cisco Unified Communications Manager 6.1.


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