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| Unified Communications Express |
Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks enabling easy collaboration every time from any workspace.
Cisco® Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver unified communications features that are commonly used by business users to meet the voice and video communications requirements of the small or medium-sized office. Cisco Unified Communications Manager Express allows the deployment of a cost-effective, highly reliable communications system using a single device with Cisco IOS® Software.
Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency and institutional workspaces. These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time. The security, resilience and scalability of the network enable users in any workspace to easily connect anywhere, any time and anyplace, using any media, device, or operating system. Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, management applications, lifecycle services, flexible deployment and outsourced management options and third-party applications.
Customers can now scale unified communications to a small or medium-sized site with a system that is very simple to deploy, administer, and maintain. Cisco Unified Communications Manager Express is best suited for customers who are looking for an integrated, reliable, feature-rich telephony system for up to 250 users.
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| Cost-effective operations through a single, integrated voice-and-data platform for all branch-office needs |
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| Highly reliable routers, including the Cisco 1800, 2800, and 3800 Series Integrated Services Routers, provide robust quality of service (QoS), network security, encryption, firewall, and network modules that deliver content networking and enhanced VPN services to address branch and small-office business needs. The system delivers integrated IP telephony, voicemail, and automated-attendant functions, allowing customers to deploy one device to address all their business needs, thereby simplifying management, maintenance, and operations and delivering a lower total cost of ownership (TCO).
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| Complete voice and data networking solution for the small business |
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| Cisco Smart Business Communications System provides a unique, comprehensive business communications solution with tightly coupled voice, data, video, network security, wireless mobility, and system management. Its components were designed to be deployed as a complete system especially designed for the small business, allowing your business communications to evolve as your needs change. |
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| Sophisticated key system and private-branch-exchange (PBX) capabilities |
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| Small offices have different workflows and require specialized features to support their work practices. Cisco Unified Communications Manager Express delivers a robust set of telephony features for the small office and delivers unique value-added capabilities through Extensible Markup Language (XML). These capabilities, which cannot be delivered by traditional systems, enhance the productivity of the end user and the business. |
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| Contact center capabilities |
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| From basic call queuing to sophisticated contact centers for small to medium-sized companies, branch locations, or departments, customers can deploy agent-assisted or self-service applications to reduce business costs and improve customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. |
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| Interoperability with Cisco Unified Communications Manager |
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| Customers can deploy Cisco Unified Communications Manager at larger sites and deploy Cisco Unified Communications Manager Express at branch-office locations where local call processing is required. Using H.323 or Session Initiation Protocol (SIP) trunking, calls can be routed over the WAN with calling-party name and number information, plus compressed voice for better WAN bandwidth utilization. |
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| Cisco Unified CallConnectors for desktop Computer Telephony Integration (CTI) |
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| Simplify communications and facilitate collaboration between users and customers with the easy-to-use interface of the Cisco Unified CallConnector suite. These products extend customer information with call control to the Microsoft Windows desktop, providing integration with popular customer-relationship-management (CRM) products or Microsoft Outlook for more effective communications. |
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| Investment protection and ease of upgrade to centralized call-processing systems |
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| Through a simple software configuration change on the router, an integrated services router system with Cisco Unified Communications Manager Express can be converted to a highly available survivable telephony gateway for a remote site in a centralized Cisco Unified Communications Manager deployment architecture. This flexibility helps ensure full investment protection to successful businesses that might outgrow the system capacity. |
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| Remote maintenance and troubleshooting |
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| Customers can use the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly graphical user interface (GUI) to configure and administer Cisco Unified Communications Manager Express. |
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